Shipping
Free Ground Shipping on Orders over $98*
We do our best to process and ship orders the same day you order it. Instore pick-up is usually ready within 2 hours. Please keep in mind that we get backlogged during sales or the holiday season and it could take longer. If you have any questions about your order, please contact our friendly Customer Service team and we'll be glad to help.
Returns & Exchanges
We accept both current season and sale items in any condition for return or exchange. We can only process refunds within 60 days of the purchase. We do not set a time limit on exchanges. We ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. Returns and exchanges can be sent back using our self-serve returns portal to get a prepaid shipping label. Exchanges or returns for store credit are free. Refunds include an $8.00 return shipping cost that will be deducted from your refund and applied to your original form of payment.
Patagonia Bend
We're a locally owned Patagonia partner shop that opened in May 2003. Some long-time Bend locals will remember that it was named Pandora’s Backpack for our first few years. In 2006 it shifted to become one of the first independent Patagonia shops in the country.
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